Terms of Service

01Who we are

Kin ("Kin", "we", "us") is a loyalty and customer-intelligence platform operated by JayK Communications (Pvt) Ltd, Zimbabwe. Kin helps businesses understand, reward and keep their customers, and gives customers a simple way to see and use the rewards they earn.

02These terms

These Terms of Service ("Terms") govern your use of the Kin website, business dashboard, customer portal and related services (together, the "Service"). By creating an account, signing in or using the Service, you agree to these Terms. If you use the Service on behalf of a business, you confirm that you are authorised to bind that business.

03Who may use Kin

• Businesses — shops and other customer-facing businesses that use Kin to run loyalty programs and understand their customers.
• Customers — people who shop at those businesses and use the Kin customer portal to see and redeem the rewards those businesses give them.

04Your account

• Keep your sign-in details secure and do not share them with anyone.
• You are responsible for activity that happens under your account.
• If you believe your account has been used without your permission, tell us as soon as you can.

05Businesses: your responsibilities

• You are responsible for the accuracy of the customer and sales records you put into Kin, and you confirm you have the right to use them for loyalty purposes.
• You are responsible for how your staff use the dashboard.
• You set your own earning rules, rewards and reminders — Kin works from the sales data you provide.
• If you send WhatsApp or other messages through Kin, you are responsible for them and for complying with applicable law and messaging rules. Only message people who have agreed to hear from you.

06Rewards, points and codes

• Points, rewards and redemption codes are offered by the business, not by Kin. Kin records and displays them.
• Rewards have no cash value unless the business says otherwise, and the business decides whether points or rewards expire.
• A redemption code must be presented to the business to use the reward, and may only be used once unless the business re-issues it.
• Kin may refuse or reverse a transaction where there is evidence of error, fraud or abuse.

07Your data and privacy

How we collect, use and protect information is set out in our Privacy Policy, which forms part of these Terms.

08Acceptable use

• Do not try to access another business’s data or another customer’s account.
• Do not use Kin to send spam or misleading messages.
• Do not reverse-engineer, scrape or resell the Service.
• Do not use the Service for anything unlawful in Zimbabwe or in the country where the business operates.

09Availability and liability

We work to keep Kin available and accurate, but we do not guarantee that the Service will be uninterrupted or error-free. Kin is provided "as is" and "as available". To the maximum extent permitted by law, Kin and JayK Communications are not liable for indirect or consequential loss, or for loss caused by events outside our reasonable control, such as a failure of your point-of-sale system, a messaging provider, or your internet connection.

10Termination

You may stop using Kin and close your account at any time. We may suspend or close an account that breaks these Terms, is used unlawfully, or that we reasonably believe harms the Service or other users. Businesses can remove customer data when they close their account, subject to any legal requirements to keep records.

11Changes

We may update these Terms from time to time. When we make material changes we will update the date at the top of this page and, where practical, let you know in the Service. Continued use after changes means you accept the updated Terms.

12Law and contact

These Terms are governed by the laws of Zimbabwe. Questions or concerns can be sent to JayK Communications (Pvt) Ltd on WhatsApp (0776 494 038), by email at kin@jaykcommunications.co.zw, or via www.jaykcommunications.co.zw.