Privacy Policy

01Who we are

Kin ("Kin", "we", "us") is a loyalty and customer-intelligence platform operated by JayK Communications (Pvt) Ltd, Zimbabwe (www.jaykcommunications.co.zw). This policy explains what information we collect, why we collect it and the choices you have.

02The short version

• Businesses use Kin to run loyalty programs from their own sales data. Customers use the portal to see and redeem the rewards those businesses give them.
• Kin does not sell customer data.
• Your phone number is how you sign in to your customer account. Points and rewards are only added to your account when the business links them to you.
• WhatsApp messages come from the business’s own linked number, and only per that business’s settings and your connection to that business.

03Information we collect

What we hold depends on whether you are a business or a customer.

• Business accounts: business name, contact phone, owner and staff names, email addresses, notification and WhatsApp settings, and the customer and sales records the business chooses to sync from its point-of-sale system.
• Customer accounts: your phone number, a password you create (stored securely and never readable by us in plain form), your name when a business records it, the businesses you are connected to, and your points, visits, rewards and redemption history at those businesses.
• Receipt-linked data: when you connect to a business, the business may link purchases to your account so its loyalty rules can award points correctly.
• Usage information: basic technical data such as which pages you visit, device and browser type, and error logs, so we can keep the Service working and secure.

04How your information is used

We use the information above to operate Kin, including:

• running loyalty programs — calculating points from qualifying sales, issuing and recording redemption codes, and showing you your balance and history;
• sending notifications you asked for or that a business configured — such as a redemption code the moment it is issued, an expiry reminder, or a gentle at-risk reminder from a business you are connected to;
• letting business staff view their own customer intelligence in the dashboard, including the optional AI assistant that answers questions about that business’s own data;
• keeping the Service secure, fixing faults, and improving how Kin works; and
• meeting legal obligations and enforcing our Terms.

05Who sees your information

• Your own business — for customer data, only the business that recorded it and its authorised staff can see it in the dashboard.
• The business you are connected to — a customer’s name, phone and rewards are visible only to the business that issued them, never to other businesses.
• Service providers — we use trusted providers for hosting, data storage, the AI assistant, and messaging. They process data only to provide those services to us.
• Authorities — where we are required to do so by law or to protect rights and safety.

06WhatsApp and other notifications

Notifications are sent from the business's own WhatsApp number, using the business's settings. A customer only receives WhatsApp from a business they are connected to, and only while that business has messaging enabled and the customer's connection is active. You can stop WhatsApp messages from a business at any time by removing that business from your portal, and the business can switch its notifications off in its settings. Kin itself does not send marketing messages to customers.

07How long we keep information

We keep customer and business records while they are needed to operate the Service, and to meet legal, accounting and security obligations. If you disconnect from a business, or a business closes its account, we remove or anonymise the data we no longer need. Some records (for example, a record of a redeemed reward or a synced sale) may be kept longer where the business or the law requires an audit trail.

08Your choices and rights

• Customers: you can disconnect from any business at any time in the portal, change your password, and ask us to delete your customer account. Deleting your account stops notifications and removes your sign-in.
• Businesses: you can edit your business and member details, change notification settings, and delete customer records you no longer need. Contact us to close your business account.
• Everyone: subject to applicable law, you may ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Write to us at the contact details below and we will respond within a reasonable time.
• You are never required to provide more information than the Service needs.

09Where data is held

Kin stores data with cloud service providers, which may store and process data in Zimbabwe and abroad. By using Kin you agree to that processing. We apply appropriate technical and organisational safeguards, including encryption in transit, access controls and least-privilege permissions, to protect the information we hold.

10Children

Kin is intended for businesses and for people aged 18 or older. A customer who is under 18 may use the portal with the involvement of a parent or guardian who agrees to this policy on their behalf. We do not knowingly collect personal information from children without such involvement.

11Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last updated. If changes are significant, we will make reasonable efforts to tell you, such as a notice in the Service. Continued use of Kin after changes means you accept the updated policy.

12Contact

Questions, requests or complaints about privacy can be sent to JayK Communications (Pvt) Ltd on WhatsApp (0776 494 038), by email at kin@jaykcommunications.co.zw, or via www.jaykcommunications.co.zw. Please give us enough detail to identify you and the data concerned.